Please read this policy before purchasing a plan or credits.
Plans and message credits are digital, prepaid services. Once credits are consumed (messages sent), that portion is non-refundable.
If you were charged in error or could not use the service due to a verified fault on our side, contact us within 7 days for a review.
Email us from your registered address with your transaction reference. Approved refunds are returned to the original payment method within 5–10 business days.
Used credits, expired plans, and charges from third-party carriers are non-refundable.